At Redko Sports, we strive to provide you with high-quality martial arts gear that meets your expectations. However, we understand that there may be situations where a return or refund is necessary. Our Refund & Return Policy is designed to ensure a fair and transparent process for our customers.

1. Returns and Exchanges

If you receive a damaged or defective item, or if you’re not completely satisfied with your purchase, you may be eligible for a return or exchange. To initiate the process, please follow these steps:

  • Contact Us: Reach out to our customer support team within 30 days of receiving your order. You can contact us via email at [email protected] or by using the contact form on our website.
  • Provide Details: Clearly explain the reason for the return or exchange and provide relevant details such as your order number, product name, and a description of the issue.
  • Wait for Approval: Our customer support team will review your request and provide instructions on the next steps. Please wait for approval before returning the item.

2. Return Eligibility

To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging. Items that show signs of use or damage may not be eligible for a refund or exchange.

3. Refunds

If a refund is approved, the amount will be processed to the original payment method used for the purchase. Please note that shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part.

4. Non-Returnable Items

Certain items are non-returnable for hygiene reasons, including mouth guards and undergarments. Please check the product description and sizing information carefully before making a purchase.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide a refund, depending on the nature of the issue.

6. Bulk and Wholesale Orders

For bulk or wholesale orders, please contact our sales team at [email protected] for specific return and refund information.

7. Contact Us

If you have any questions or concerns about our Refund & Return Policy, please contact our customer support team at [email protected] or use the contact form on our website.

8. Policy Changes

Redko Sports reserves the right to update or modify this Refund & Return Policy at any time. Please check this page periodically for any changes.

Last Updated: 11/13/2023

Thank you for choosing Redko Sports!